is President of Management Communication Systems, Inc., a company on the forefront of next-generation behavioural assessment technologies.
MCS is an organisational development consulting company that focuses its efforts on helping organisations create high performance cultures. Charlie brings experience in organisational development, specialising in the assessment, design, and delivery of development programmes with an emphasis on strategic alignment, leadership development, team development, and negotiation skills. By developing innovative technologies and delivering creative solutions, MCS is an active partner in the selection process, in the creation of effective teams, and in ongoing organisational development. Charlie coordinates the activities of MCS’s consultants and serves the firm as the lead developer of assessment technologies and courseware.
Charlie is the developer of the S.A.R.G.E.™ Behaviour-Based Interviewing model and the E.C.H.O.S.™ Performance Management model. He has authored various products and seminars including: “Selecting the Best” interactive CD-ROM, “Communicating with Style” interactive CD-ROM, “Legal and Effective Interviewing” interactive CD-ROM, Behaviour Based Selling, and Principle-Based Negotiations. He is the co-developer of the Mastering Leadership Executive Development programme offered through Rockhurst College. Recently he has released his “Asking the Right Questions” CD-ROM and “Personal Introduction Marketing” CD-ROM.
He is also the developer of the Principled Negotiations course licensed to many corporations and other consulting companies and the author of the book, Essential Tasks to Negotiation Excellence, published in 2004.
Charlie Sheppard has delivered state-of-the-art sales and management strategies in his previous positions with both Burroughs Corporation and with Wang Laboratories. During that part of his career, he was known for turning around under-performing sales organisations.
He has undertaken assignments for the private and public sector in the USA, Australia, United Kingdom, Spain, Canada, and Mexico. Principals have been telecommunications, pharmaceutics, computer, mining, energy, staffing, oil, healthcare, financial, and other consultancy/training firms.
Charlie makes his home in the San Francisco Bay Area with his wife Renee, and his children Nicole and Ethan.
Clients include:
Genentech, Logitech, Pacific Bell, Sprint, AT&T, Chevron, Ford, Florida Power and Light, Placer Dome, BHP, Stillwater Mining, TECK, Chase Manhattan Bank, Merrill Lynch, Diners Club, JP Morgan, Federated Investors, Jefferson Pilot Financial, Met Life Insurance, Management Recruiters, CDI, Bayer, Pharmacia, GSK, Roche, Park Davis, Sun Microsystems, Quantum, Blockbuster, Luxotica, Guardian Glass, Siemens, Rohm and Haas, Beck Manufacturing, MAC Tools, Holiday Retirement Corporation, Disney, The Executive Committee, California Highway Patrol, Restoration Hardware and many others.